India has ordered seven major airlines in the country to ensure passengers get back their baggage within 30 minutes of arrival. In a statement released on Feb 16, the civilian aviation ministry said airlines need to follow guidelines as per the Service Quality Requirements of Operation, Management and Delivery Agreement. “Airlines need to ensure that delivery of last baggage is made within 30 minutes,” the statement added.

“The airlines have been given final warning in the form of the letter written on Friday. If an airline continues to delay the process of delivering baggage, the ministry will be forced to take action against it,” the official said.

The ministry also directed the airlines to implement required measures by Feb 26.

Seven airlines directed

Airport congestion menace in India’

Congestion of airports is a major problem across airports in India. India’s civil aviation ministry is in action mode following the December 2022 chaos at New Delhi and Mumbai airports.

Since then, Civil Aviation Minister Jyotiraditya Scindia has been in discussions with airport operators and airlines to reduce congestion.

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