Preliminary results from the initial deployment show an impressive 75% increase in customer service staff workload, highlighting the bot’s effectiveness and efficiency.
IndiGo’s AI chatbot, 6Eskai, has been making waves in the aviation industry since its launch in November 2023. This innovative tool is quickly becoming a favorite among passengers for its ability to provide support Seamless and personalized. Developed in-house by the airline’s digital team in collaboration with Microsoft, this marks a significant step forward in the airline’s customer service capabilities. For those who haven’t used this chatbot for help, 6Eskai is capable of performing a variety of tasks, including:
– Book tickets
– Apply promotions
– Reservation module
– Perform web recording
– Support in choosing seats
– Make travel plans
– Answer frequently asked questions
– Connect customers with agents
Here is a step-by-step guide to easily book Indigo tickets with the help of 6Eskai:
– Visit official website: Login to IndiGo official website at www.goindigo.in. – Access 6Eskai: Click on the 6Eskai tab on the right side of the home page.
– Navigation options: Explore the various options displayed on the screen and select “Book flight tickets”.
– Enter trip information: enter departure point, destination, travel date and select travel type (one-way or round-trip).
– Passenger information: Enter the number of passengers and passenger type.
– Apply promotional code: Choose to apply promotional code or skip this step.
– Verify and confirm: Check the final details and move to the next step. – Select flight: Select desired flight time and ticket price.
– Payment and confirmation: Pay the exact amount and your ticket will appear on the screen.
Preliminary results from the initial deployment show an impressive 75% increase in customer service staff workload, highlighting the bot’s effectiveness and efficiency. Additionally, 6Eskai streamlines the booking process, using natural language conversations to easily guide customers through the booking journey.
Here are some key benefits of using 6Eskai:
24/7 customer service: Whenever you need help, 6Eskai is always ready to help. Personalized support: 6Eskai can tailor its response to your specific needs and preferences.
Fast and easy to use: book a flight, check in or get your questions answered in just a few clicks.
Save time: 6Eskai can help you avoid long waits on the phone or at the airport.
Reduce stress: Planning a trip can be stressful, but 6Eskai will definitely make it easier.
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