Preliminary  results  from the initial  deployment show  an impressive  75% increase  in  customer service  staff workload, highlighting  the  bot’s effectiveness  and  efficiency.  

IndiGo’s  AI  chatbot, 6Eskai,  has been making waves in the  aviation  industry since its launch in November 2023. This innovative tool is quickly becoming a favorite among  passengers for  its ability to provide  support Seamless  and  personalized.  Developed in-house by the  airline’s  digital team in collaboration with Microsoft, this marks a significant  step forward  in the  airline’s  customer service capabilities. For those who  haven’t used  this chatbot for  help,  6Eskai is capable of performing a  variety  of tasks, including: 

 –  Book  tickets 

 –  Apply promotions  

 –  Reservation module  

 –  Perform  web  recording  

 –  Support in choosing seats 

 – Make travel plans  

 –  Answer frequently asked questions  

 –  Connect  customers with  agents  

  Here is  a step-by-step guide  to easily book  Indigo  tickets  with the help of 6Eskai: 

 – Visit  official website: Login  to  IndiGo  official website at www.goindigo.in.  – Access 6Eskai: Click on the 6Eskai tab  on the  right  side of the  home page.  

 –  Navigation options:  Explore  the  various options displayed on the screen and select “Book  flight tickets”.  

 – Enter  trip information: enter departure point,  destination,  travel  date  and  select travel  type  (one-way  or  round-trip).  

 – Passenger  information:  Enter the number of passengers and  passenger type.  

 – Apply  promotional code: Choose  to apply  promotional  code or skip this step.

  –  Verify  and  confirm:  Check the final details and  move  to the next step.  – Select  flight: Select desired  flight  time  and  ticket price.

 – Payment and  confirmation:  Pay the exact  amount  and your ticket will  appear  on the screen. 

  Preliminary  results  from the initial  deployment show  an impressive  75% increase  in  customer service  staff workload, highlighting  the  bot’s effectiveness  and  efficiency.  Additionally, 6Eskai streamlines the booking  process, using  natural language conversations to  easily  guide customers through the  booking journey.  

 Here are some  key benefits of using 6Eskai: 

 24/7 customer service:  Whenever  you need help, 6Eskai is  always ready  to  help.  Personalized  support:  6Eskai can tailor its  response  to your specific needs and preferences. 

  Fast  and easy to use:  book  a flight,  check in  or  get  your questions  answered in  just a few  clicks.  

  Save  time: 6Eskai can help you avoid long  waits  on the phone or at the airport. 

  Reduce  stress: Planning a trip can be stressful, but 6Eskai  will  definitely  make  it easier.  

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